Delivery and Returns

Returns & Exchanges

Items can be returned to us within 28 days of receiving them if they are unsuitable.

Our Returns Policy

A full refund (less postage and packing) will be provided on any item returned to us in the original condition, unsoiled and unused with the original labels attached, within 28 days. Please package your item carefully to prevent it being damaged in transit.

Please contact us for a Returns form which must be completed and included within your return.

We aim to process refunds promptly but these can take up to 14 days of us receiving the items back.

Returns made after 28 days or soiled goods will not be eligible for refund or exchange.

Organising your return

We advise that you obtain certificate of postage with adequate insurance as we are unable to compensate for return parcels that are lost or damaged in transit.

Please note: If you are returning an item for an exchange, you will be charged the standard £4.95 delivery fee (UK mainland only) for the new item to be posted out. We will contact you to make this payment.

Our returns address is:

Frontline Equestrian Ltd

The Deep Business Centre

Hull

East Yorkshire

HU1 4BG

Quality of your Goods

If you not satisfied with the quality of your goods or think an item may have a fault please contact us within 48 hours of receiving your goods via email: sales@frontlineequestrian.co.uk or phone 07894 698108.

If an item is being returned due to it being faulty, we will refund the postage costs incurred for returning the item (up to the value of £4.95). Please be aware of this when returning items. We do advise you to contact us first about your goods before returning them to us.

Products

Please note that although every effort is made to ensure images used on our website match the product, due to different monitor/screen calibrations, colours may vary from actual product colours shown on your computer or device.

Delivery

FREE DELIVERY ON ORDERS OVER £75*

*Any Promotional offers of FREE DELIVERY only apply to UK Mainland Delivery

UK Delivery Services

Standard UK delivery £4.95 3-5 Working Days UK Mainland ONLY

Free delivery £0.00 3-5 Working Days UK Mainland Only

Scottish Highlands £10.00 2-7 Working Days This may vary according to parcel dimensions

Offshore Islands £15.00 2-7 Working Days This may vary according to parcel dimensions

Channel Islands £15.00 2-7 Working Days This may vary according to parcel dimensions

Northern Ireland £14.00 2-7 Working Days This may vary according to parcel dimensions

Please ensure you select the correct postage option for your shipping destination. We reserve the right to contact you to amend postage charges if the incorrect option has been selected when placing your order.

UK Orders are sent either via DPD or Royal Mail 1st Class Recorded and will require a signature upon delivery unless previously organised.

If you require your item/s for a specific date we strongly advise contacting us to discuss your options and any additional charges this may incur.

Parcel Tracking

Only available on items sent via DPD:

When we dispatch your item, a notification email will be sent to you so you are able you to track your parcel, view your allotted delivery time period and make amendments to your delivery date if it’s unsuitable.

Should you provide a mobile number you will receive a text from the courier to let you know when they will be delivering and you can track the driver up to them delivering your parcel.

European Services

Austria £17.00 2-9 Working Days This may vary according to parcel dimensions

Belgium £16.00 2-9 Working Days This may vary according to parcel dimensions

Bosnia £40.00 2-9 Working Days This may vary according to parcel dimensions

Bulgaria £40.00 2-9 Working Days This may vary according to parcel dimensions

Croatia £28.00 2-9 Working Days This may vary according to parcel dimensions

Czech Republic £19.00 2-9 Working Days This may vary according to parcel dimensions

Denmark £18.00 2-9 Working Days This may vary according to parcel dimensions

Estonia £28.00 2-9 Working Days This may vary according to parcel dimensions

Finland £16.00 2-9 Working Days This may vary according to parcel dimensions

France £16.00 2-9 Working Days This may vary according to parcel dimensions

Germany £16.00 2-9 Working Days This may vary according to parcel dimensions

Greece £40.00 2-9 Working Days This may vary according to parcel dimensions

Hungary £28.00 2-9 Working Days This may vary according to parcel dimensions

Iceland £40.00 2-9 Working Days This may vary according to parcel dimensions

Italy £20.00 2-9 Working Days This may vary according to parcel dimensions

Latvia £40.00 2-9 Working Days This may vary according to parcel dimensions

Lithuania £40.00 2-9 Working Days This may vary according to parcel dimensions

Luxembourg £16.00 2-9 Working Days This may vary according to parcel dimensions

Netherlands £16.00 2-9 Working Days This may vary according to parcel dimensions

Norway £40.00 2-9 Working Days This may vary according to parcel dimensions

Poland £28.00 2-9 Working Days This may vary according to parcel dimensions

Portugal £28.00 2-9 Working Days This may vary according to parcel dimensions

Republic of Ireland £15.00 2-9 Working Days This may vary according to parcel dimensions

Romania £40.00 2-9 Working Days This may vary according to parcel dimensions

Serbia £40.00 2-9 Working Days This may vary according to parcel dimensions

Slovakia £20.00 2-9 Working Days This may vary according to parcel dimensions

Slovenia £28.00 2-9 Working Days This may vary according to parcel dimensions

Spain £20.00 2-9 Working Days This may vary according to parcel dimensions

Sweden £28.00 2-9 Working Days This may vary according to parcel dimensions

Switzerland £18.00 2-9 Working Days This may vary according to parcel dimensions

International orders will be sent via DPD or Royal Mail international Tracked Service and will require a signature upon delivery.

Please note that for some international orders the postage may be cheaper/more expensive than quoted in the above table, depending upon the size and weight of the item/s ordered. We will email you and amend your payment accordingly. If you would prefer to enquire about exact costs prior to ordering contact us at sales@frontlineequestrian.co.uk. Payments are accepted in pounds sterling only.

We reserve the right to amend postage & packing prices as appropriate.

For countries outside of Europe please contact us and we can organise a delivery quote based on the items being sent. PLEASE NOTE: We are unable to export to the USA and Canada.

Damaged or Undelivered Goods

Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us within 2 working days, otherwise no claim can be considered. Please contact us immediately if you have a query about your order or delivery.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added where applicable.

If for any reason there is a delay with any of your order we will notify you as soon as possible.

Delivery Terms

We attempt to process your order within 24 hours of receiving it. However, at times of exceptional demand, delivery may be extended, and we will inform you accordingly.

For orders placed before 12pm we will endeavour to process them the same day. Orders after 12pm will be processed the following day.

PLEASE NOTE: Orders are not dispatched on Saturdays, Sundays or English public holidays.